Introduction and Application
This policy (“Privacy Policy”) described how Encore Med Sdn. Bhd. (Company No: 1198745-V) (Encore Med) manages Personal Data which is in our possession or under our control.
"Personal Data", is defined in the Personal Data Protection Act 2010 of Malaysia (“PDPA”), and currently refers to any information in respect of commercial transactions, that relates
directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information which is in our possession and includes any sensitive
personal data and expression of opinion about the individual.
This Privacy Policy applies to the information and data collected by us as a data user, including the information collected on our website at www.encoremed.io
and through mobile application or any other designated application of the same function that we rebranded for hospital / clinic enabling patient to make appointment from home which is downloadable
via apps store or that has been integrated into individual hospital’s / clinic’s webpage (collectively, Platform). This Privacy Policy does not apply to the data we process on behalf of our corporate
customer, the Hospital or Clinic. Hospital / Clinic use of our services (“Backoffice”), including use of our associated application, is covered under Software-as-a-Service Agreement. If you are a patient
making an appointment from home, please read this Privacy Policy carefully as it explains how and for what purposes we use your information and it describes your choices regarding use, access and
correction of your personal data.
By engaging with our website and any services we offer, you acknowledge you have read and understood this Privacy Policy and you agree to be bound by this Privacy Policy in respect of the information
collected about you. If you do not agree with the data practices described in this Privacy Policy, you should not use our website and any services we offer.
We periodically update this Privacy Policy. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email or
push notification on the website or application. While we will notify you of any material changes to this Privacy Policy prior to the changes becoming effective, we encourage you to review this Privacy
Policy periodically as your continued access of our website or use of our services will signify your acceptance of the contents of this Privacy Policy or any subsequent changes made without reservation.
This Privacy Policy shall be governed by, and construed in accordance with, the laws of Malaysia. Without prejudice to your rights under any applicable laws, any dispute arising out of or in connection
with this Privacy Policy, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by the Courts of Malaysia and both you and we hereby
unconditionally and irrevocably submit to the exclusive jurisdiction of the Courts of Malaysia.
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please contact us using the details here.
This Privacy Policy sets out:
Our use of the Backoffice
We use our own Backoffice to build products and services that people can visit to learn more about us and offer more to you the experience of simpler and smarter healthcare. Information that we
collect and manage using the Backoffice for our own development and personalized of the services (New Data) belongs to us and is used, disclosed and protected according to this Privacy Policy.
Information we collect about you
You are free to explore the websites without providing any Personal Data about yourself. We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal
Data to us when you:
This information you give us may include your name, national registration identification number, date of birth, sex, email address, phone number, and login and password details.
Information automatically collected from your computer
When you view content provided by us, we automatically collect information about your computer hardware and software and store it in log files. This information can include your Internet Protocol (IP)
address, browser type, domain names, internet service provider (ISP), the pages / files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring
website addresses. This information is not linked to any of your Personal Data. We cannot identify you from this information. We use this information to provide general statistics regarding use of the
websites and to provide you with a more effective service.
Information about you we collect from third parties
From time to time, we may receive Personal Data about you from third party sources including your spouse, children, parents, employee / employer, publicly available sources such as social media websites,
and from customer which we work closely with (customers to which we provide services which in turn provide services to you) in which event the third parties by submitting such Personal Data to us represent
and warrant to us that they have obtained your consent for your Personal Data to be collected, used and disclosed as set out in this Policy.
Information about children
Our websites are not intended for or targeted at minors fewer than 18 and we do not knowingly or intentionally collect data about children under 18. If you are under 18, you must not send any information
about yourself to us or anyone else over internet. As a parent or legal guardian, you should not allow children under your care to submit Personal Data to Encore Med. In the event that such Personal Data
of a minor is disclosed to us, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions. You
are advised to contact us immediately should you believe that we have collected information about a child under 18 so that we may delete the information.
Compliance with our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy.
We never sell Personal Data
We will never sell your Personal Data to any third party.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Data to the third party.
Use of information
We use data to build better services. We use the information we collect from for the following purposes:
We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.
You may, at any time, withdraw your consent to receive marketing information from us. If you wish to do so, please click on the “Unsubscribe” option available on all marketing/newsletter emails that you may receive from
us or contact us via phone at +603-2770 2539 (Monday to Friday, 8.45am to 5.45pm) or email to support@encoremed.io.
If you have completed an appointment through our services, you will be directed to feedback on the services that you have received on which you can post your comment, opinion or experience. We may from time to time include chat rooms, message boards, or news groups on which you can post information too. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your Personal Data as part of that information.
We use Secure Server Software (SSL) to encrypt any Personal Data you input before it is sent to us. We have put in place various security procedures, rules and technical measures to protect your Personal Data from any loss,
misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. All of our personnel and data processors, who have access to and are associated with the processing of personal data, are obliged
to respect the confidentiality of your Personal Data.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You acknowledge that internet and email communications are not a secure medium. We cannot accept any responsibility for any unauthorized access or loss of your Personal Data, save in accordance with this Privacy Policy. While we
cannot guarantee that loss, misuse or alteration of data will not occur, we will make reasonable efforts to prevent such unfortunate occurrences. Your Personal Data will be stored and backed up securely in a restricted and
controlled location. Only authorised personnel with user ID and password are allowed access to such information.
Our website may contain links to third party sites. We will always try to make it clear that when you are leaving our site. We are not responsible for the content or privacy practices employed by websites that are linked from our website. We recommend that you check the policy of each site you visit and contact its Owner or operator if you have any concerns or questions.
We may transfer, store and/or process your Personal Data outside Malaysia. In doing so, we will comply with the PDPA and other applicable data protection and privacy laws.
We retain Personal Data for as long as you have an account with us in order to meet our contractual obligations to you and for seven years after that to identify any issues and resolve any legal proceedings. We may also retain
aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services,
such as when you last opened an email from us or ceased using your Encore Med account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
The data our corporate customers collect by using the Backoffice is retained according to the Software-as-a-Service Agreement or relevant agreements with our customers.
Under the Personal Data Protection Act 2010, you have the rights to request access to, correct and/or update your Personal Data unless compliance of such request is specifically refused under the laws.
You are responsible to provide us with accurate and complete Personal Data. If any of your Personal Data has changed or is incomplete or not up-to-date, or that you would like to review or change the details you have supplied with us,
you may do so at any time using “Username / Password > Update Details” feature. Alternatively, you may contact us via phone at +603-2770 2539 (Monday to Friday, 8.45am to 5.45pm) or email to
support@encoremed.io.
If you would like to contact us with regard to any inquiries, complaints, to limit the processing of your Personal Data or to request access to, correction of and/or to update your Personal Data, please contact us via the following contact information:
Address
3A-7, Menara MBMR No. 1,
Jalan Syed Putra,
58000 Kuala Lumpur.
Telephone No. : +603-2770 2539
Email Address : support@encoremed.io
The English version of this Privacy Policy shall take precedence over the Malay version should there be any conflict between the two.